Welcome to Ruiia Rewards

Embrace the beauty of Kyoto and elevate your skincare experience with Ruiia Rewards. Sign up now and start earning points towards your next luxurious purchase!

Join the Ruiia Kyoto Loyalty Program

At Ruiia Kyoto, we believe in celebrating your journey to beauty and self-care. Our loyalty program, Ruiia Rewards, is designed to honor your commitment to luxurious skincare while enriching your experience with exclusive benefits and rewards. Join us in embracing the essence of Kyoto and indulge in a world of tranquility and elegance.

Why Join Ruiia Rewards?

As a member of Ruiia Rewards, you’ll enjoy a range of exclusive perks, including:

  • Earn Points on Every Purchase: For every pound spent on our luxurious skincare products, you’ll earn points that can be redeemed for discounts, special gifts, and more.
  • Exclusive Offers: Be the first to know about our special promotions, product launches, and events tailored just for our loyal members.
  • Birthday Treats: Celebrate your special day with a surprise gift from us, because you deserve to be pampered!
  • Access to Members-Only Events: Join us for exclusive events and workshops that delve into the art of skincare and the beauty of Kyoto’s traditions.

Join now

Joining Ruiia Rewards is simple and free! Follow these easy steps:

  • Create an Account: Sign up on our website by providing your email address and creating a password. If you already have an account, simply log in.
  • Start Shopping: Browse our luxurious skincare collection and add your favorite products to your cart.
  • Earn Points: For every £1 spent, you’ll earn 1 Ruiia Reward point. Points will be automatically added to your account after your purchase is confirmed.
  • Redeem Your Rewards: Once you’ve accumulated enough points, you can redeem them at checkout for discounts or exclusive gifts.

Points System

1 Point

£1 off your next purchase

100 Points

Exclusive gift or product sample

250 Points

£25 off your next order

500 Points

Access to a members-only event or workshop

Join Ruiia Rewards Today!

Embrace the beauty of Kyoto and elevate your skincare experience with Ruiia Rewards.

Sign up now and start earning points towards your next luxurious purchase!

Loyalty program f.a.q

Signing Up

How do I sign up for the rewards program?

Signing up is easy! Simply create an account and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.

You also earn points for In addition to earning points, members have the chance to earn You can view the full list of perks on our rewards page.

Account

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

he rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page

Earning & Redeeming

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the to view all of our great reward options and
click the 'Redeem' button to redeem your chosen reward.

Return

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

Reward Expiration

Points expire after 1 year of inactivity

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Troubleshooting

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

  1. Try to refresh your browser.
  2. Try to log out and then back in to your account.
  3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team and they will look into the issue for you.

Birthday Reward

How can I get a birthday reward?

Add your birthday under ways to earn points on the . On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Still have questions?

Our Customer Relations team is here to assist you with any inquiries you may have. Please feel free to reach out to us through our contact page.