We strive to make the payment process as simple as possible for you. You
can securely finalize your order using the following payment options:

• Credit card: with your Visa, Mastercard or American Express.
• PayPal: with the ease of your PayPal account.
• Gift card: enter a gift card code at the ‘Payment’ step. You will be able to see if there is anything left to pay.
• Apple Pay: this option will appear when your order is being placed on an Apple device.

Once an order has been placed, changes cannot be made. If you wish to return or add products, please return the items you no longer need and place a new order for additional items.

We want you to be delighted with your Ruiia purchase. If you're not fully satisfied, please reach out to our customer service team from our contact page within 14 days of your purchase date to initiate a return.

Please note that items purchased from Ruiia Kyoto website cannot be returned to retailers. If purchased through an authorized retailer, please contact them directly for assistance.

More about our return and refund policy

Ruiia is inspired by Kyoto’s natural beauty and traditions, sourcing rare, organic ingredients from local suppliers. Our formulations emphasize purity, efficacy, and the harmony between nature andskincare, avoiding synthetic additives and unnecessary fillers.

Sustainability is at the core of Ruiia. We prioritize responsibly sourced ingredients, eco-conscious packaging, and ethical production practices to minimize our environmental footprint.